Frequently Asked Questions (FAQs)

Generally, Technosylva delivers weather by 6 a.m. local time. Situational delays may occur.

1. Open File Explorer.

2. Paste this in the address bar:

%LocalAppData%\WFAEnterpriseData\[CUSTOMERNAMEABBREVIATION]\PRO\LOG

3. Select log files from the error date, right-click, and compress them to a zip file.

4. Attach the zip file to the submitted ticket.

1. Close WFA.

2. Open File Explorer.

3. Paste this in the address bar:

C:\ProgramData\FirecastRisk\[CUSTOMERNAMEABBREVIATION]

4. Select all files in this folder and delete them:

• Press Ctrl+A to select all.

• Right-click the selection and choose delete.

5. Reopen WFA.

On Android devices, old files may persist after updating. Clearing app data usually resolves this.

1. Press and hold the fiResponse VDOF app icon.

2. Tap the "i" or App Info button.

3. On the App Info screen, tap "Storage" or "Storage & Cache".

4. Tap "Clear Storage" or "Clear Data" and confirm with "OK". Do not select only “Clear Cache”. Button labels may vary by device.

5. Sign back in to fiResponse VDOF and verify the issue is resolved.

If users can log in to TA web but not to TA Mobile after the initial download, they may have the wrong app version. Multiple app versions exist for different clients. To ensure you have downloaded the correct version for your organization:

• The TA Mobile app should display your agency's information in the application title.

• If your agency's information does not appear in the app title or login screen, contact your agency administrator for assistance.

If TA Web loads slowly, several factors may contribute:

• The number of layers enabled and loaded on the map.

• Screen resolution affects map performance; higher resolutions require downloading more tiles and larger images during map movement.

• Keeping the TA web page open continuously.

To improve TA Web speed, apply these fixes:

• Disable unused layers in the Table of Contents.

• Clear Site Data by following these steps:

  • Open TA Web.

  • Click the three dot menu in the top-right corner of the browser.

  • Select More Tools.

  • Select Developer Tools.

  • Click Application at the top of the new window.

  • In the left panel, select Storage.

  • Click Clear Site Data.

In iOS:

1. Go to Files -> Tactical Analyst -> LOG.

2. Select log files from the error date.

3. Attach them to the submitted ticket.

Learn how to use the measurement tool.

TA Mobile lacks permission to access GPS location when taking a photo.

To fix this, click here to learn how to set location permissions on your device.

This problem may result from a cache issue or an expired login token. Resolve it using the following steps.

To log out:

1. In the TA app, tap the settings icon in the upper right corner.

2. Tap the red “Log Out” button under your username at the top.

Log back into the application. If the issue persists, follow the instructions for your device’s operating system.

iOS devices

If logging out and back in did not resolve the issue, uninstall and reinstall the application.

To uninstall:

1. Long press the TA mobile application.

2. On the pop-up, tap "Remove App".

3. Then tap "Delete App".

To reinstall:

1. Open the App Store.

2. In the upper right corner, tap your profile.

3. Tap "Purchased".

4. Scroll or use the search bar to find "Tactical Analyst".

5. Tap the download button to reinstall the application.

Android devices

If logging out and back in did not resolve the issue, clear the application cache.

To clear cache:

1. Navigate to your phone’s settings app.

2. Scroll down and tap “Apps”.

3. Scroll down and tap “Tactical Analyst”.

4. Tap “Storage”.

5. At the bottom right, tap “Clear cache”.

If the issue persists, uninstall and reinstall the application.

To uninstall:

1. Long press the TA Mobile application.

2. Tap Uninstall.

3. Tap OK.

To reinstall:

1. Open the Google Play Store.

2. Search for “Tactical Analyst”.

3. Tap Install.